We can set up in a conference or large room and
perform acupuncture and massage on a number of people at once. In this
group setting, we have participants sitting in chairs.
OR
Preferably, we can make use of a smaller more
private room, about 5 by 9 feet, and provide therapy throughout the day.
The private session can be more comfortable conducive to relaxation, but
we would stay for the day and that room would be off limits for general use
during our visit.
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2. Space is an issue. Where do we put the therapist?
Finding a private space for treatments shouldn't
deter you from bringing a therapist on site. A designated treatment room is the best option but
isn't always possible. We have been able to create alternative treatment
spaces.
Strategic temporary
treatment locations can include: meeting rooms, unoccupied
offices, partitioned/cornered-off areas, card/game rooms, First Aid, storage
rooms and private dining rooms
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3. What equipment does Onsite Therapy bring?
Onsite Therapy will arrive at equipped with a
massage table and/or massage chair, linens and all other materials
required to carry out the treatment; such as cleaning supplies and needles.
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4. I don’t
want to feel sticky or gross after my massage
We ensure that any therapeutic lotions used are
water based to leave one feeling clean and fresh
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5. What do I
need to do?
Just get approval for Onsite Therapy to visit your
retirement home. Make sure you can provide a space for us. The space
should be free from clutter with minimal furniture and as clean as possible.
If you are booking for both massage and acupuncture 2 spaces would be
required. We can, also, stagger our
services, providing massage on one day and acupuncture on another day.
We can send you some posters to put up around the common
area to inform readers of our visit and reminding all to book in advance on our
sign up sheet. We do the rest.
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6. How do I
book appointments?
Once a date has been chosen for our visit, you can
select a preferred time on our sign up sheet.
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7. What
should I wear?
During an acupuncture treatment, clothing may be rolled up to the knees
and elbows. Sheets and blankets are
available to protect the client’s dignity while only the area of complaint is
uncovered. You are not required to undress: this is a personal choice.
For chair massage thinner fabrics work best, as
well as removing necklaces, ties and jackets during the session. Once more, the therapist brings Sheets and
blankets to protect her clients dignity while she uncovers the area of
complaint. Sheets are only necessary
while table massage is being performed.
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8. What are
the costs?
Contact us today for a quote.
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9. What form
of payment is accepted?
Payment is made at the time of treatment. A credit card or debit card is required in
order to proceed with a booking. We accept Visa, Master card, Debit or
PayPal. Your card information is
required as it speeds up payment at the time of treatment and to make sure
there won’t be any last minute payment issues.
Not that we don’t trust you!
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10. Can I
claim these services under my Insurance?
Yes. Please check with your insurance provider to see if you require a
physician’s prescription for reimbursement, as well as to determine your
coverage.
Onsite Therapy will issue a receipt upon completion of the treatment that
may be submitted to your insurer for reimbursement, if applicable. We email you an official receipt so it is
easy to keep track of it and send it electronically should your insurer ask for
a copy.
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11. How do I know if my extended health benefits or
veterans coverage will reimburse registered massage therapy or acupuncture?
You will need to contact your health insurance provider to inquire about
coverage. Most insurers cover a portion or the full cost of the treatment
up to a maximum amount per calendar year.
Massage therapy and acupuncture are covered by almost all plans
providing that registered members of their respective colleges perform them;
moreover Onsite Therapy exclusively works with registered professionals.
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12. Do I need
a doctor’s referral?
You do not require a doctor’s referral to see any of the
registered massage therapists or registered acupuncturists, as they are all
primary health care professionals. However, some insurance companies require
that you submit a Doctor’s referral every year with your claim form. We
recommend that you call your insurance provider to determine what they require
in order to reimburse your payment.
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13. Should I
tip a therapist?
No. The cost
of treatment is all the compensation any of us require. Please do not get upset at your therapist,
but they will not accept any tips. In
fact, the best tip we can receive is a referral to your friend’s office.
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14. What should I expect at my first visit?
During the initial consultation, your detailed
health history will be reviewed. Please allow some time for this to
occur. The clinical health history form
collects specific information regarding your current health. This form will aid
your therapist in identifying any possible contraindications or modifications
that may be needed to perform treatment.
Treatment goals will also be discussed to ensure that the right
treatment plan is developed for each individual client.
Your therapist will perform testing that will
enable the therapist to determine the nature of injury/complaint and formulate
a clinical-impression of the your current condition.
After your therapist has put together a treatment
plan and you have consented to the treatment approach, the actual therapy
component will begin.
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15. What
forms will I have to fill out?
On your first visit, we will need you to
fill out some paperwork, which will take about 10 minutes to complete. Please
arrive 10 minutes early for this process.
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16. What is acupuncture?
Acupuncture is a method of encouraging the body to promote self-healing
and to improve functioning. The acupuncturist uses the insertion of fine
needles into the body at specific points proven to be effective in the
treatment of many health problems. Your therapist’s goal is to help you keep the
body’s energy in balance to restore good health. Energy flows through distinct
meridians that cover the body somewhat like the nervous system and blood
vessels. When energy becomes blocked or stuck, the individual tends towards
disorder and disease. According to Chinese medicine, acupuncture allows energy
to flow to areas where it is deficient and away from areas where it is
excessive. In this way, acupuncture regulates and restores the harmonious
energetic balance of the body, allowing it to heal. Each meridian is associated with a specific
organ system and because of this acupuncture can treat not only the symptoms of
illness, also called branches, but the causes of imbalance, or root; as in root
causes. From a Western perspective,
acupuncture stimulation appears to activity natural painkillers, decrease
inflammation, increase blood flow, promote “rest and digest” hormones, and
activate natural healing compounds in the target tissues.
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17. What are the benefits of acupuncture?
Since acupuncture promotes the body’s natural
healing ability, many conditions, such as Arthritis, Tendonitis, hip and knee
pain, hand and foot pain, Sciatica, shoulder pain, lower back and neck pain,
migraines, and even addictions, can be successfully treated. Many men and women
have discovered that acupuncture has helped them function optimally on a daily
basis. Throughout its long history, acupuncture has established a solid
reputation as providing excellent health care.
As a natural form of healing, acupuncture has the
following benefits:
-
Provides drug-free pain relief
-
Fosters faster healing
-
Treats the underlying cause of disease
-
Provides a holistic approach linking body, mind,
emotions and behaviour
-
Assists in the prevention of disease and cultivates
a sense of well-being
-
Helps to increase mental clarity and focus
-
Helps relieve stress and aids relaxation, which
promotes healing
-
Helps relieve muscle tension and stiffness
-
Improves circulation of blood and movement of lymph
fluids
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18. What conditions can acupuncture address?
•
Insomnia
•
Fatigue
•
High blood pressure
•
Hypothyroid / Hyperthyroid
•
Cancer and Chemotherapy Support
•
Smoking Cessation
•
Addictions
•
Musculoskeletal trauma or dysfunction
•
Depression and Anxiety
•
;)
Menstrual cycle irregularity or
pain
• Digestive complaints
• Respiratory issues
• Stress Reduction
• Menopause and Perimenopause
• Infertility and Reproductive issues
• Migraines and Headaches
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19. Why is
acupuncture so effective when it comes to the treatment of stroke recovery?
Acupuncture treatments work by
restoring circulation. The acupuncture points open up circulation in the
body and help it to function normally. Using
acupuncture points on the arm that open circulation in the arm, such as Large
Intestine 4 and Large Intestine 11, are often used to treat arm or hand
pain. These points can be used to treat stroke patients also. The
points are often used with electro-acupuncture to stimulate the communication between
the limb and the brain. You can look at it like an information
highway. The brain normally controls the hand, but the communication is
BLOCKED due to the stroke. If you stimulate the hand and arm with
acupuncture, your brain can start to recognize the arm again.
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20. Will the
treatment be painful?
Most patients seek treatment for pain
relief. Massage Therapy and Acupuncture care will provide you with relief from
your symptoms including your pain. Therapies may involve different
modalities including hands on techniques, movement therapy/exercise, cupping
and electrical stimulation to achieve the desired affect. In addition, all
therapies will focus on determining the underlying dysfunctions to prevent the
pain from resurfacing or worsening in the future.
This is generally achieved in a pain
free way. However, some treatment modalities can be slightly painful in the
short term. For instance, if you have a stiff joint because of surgery or
immobilization than regaining the range of motion through mobilizations and
stretching can be uncomfortable during the treatment session. However,
typically right after the treatment you will feel less stiff and have less
pain. Your therapist will inform you in advance, of what to expect during the
treatment, what to expect after the treatment, the risks and benefits of the
treatment and when you will start to reap the benefits of the treatments. It is important to talk with your therapist
because pain is a very subject and personal experience. One-day a technique
might elicit a different experience or sensation the second time it is
performed and to others they may not register any sensation.
It is important that you communicate your response to
treatment with your therapist so that they may adjust the treatment if
necessary to help you get the most out of your sessions.
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21. Is acupuncture painful?
Acupuncture needles are very flexible and fine,
about the diameter of a human hair. The needles are designed to be inserted
without pain. The procedure is usually
painless and in most cases the needles are inserted just below the surface of
the skin. A patient may feel some tingling, heaviness, or electric sensation
either around the needle or traveling up or down the affected meridian. These
sensations are usually mild and subside quickly after insertion. Most patients
find the treatments very relaxing and many patients fall asleep during the
treatment, which lasts from 30 to 40 minutes.
Usually any fears of pain are made worse by the fear itself.
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22. Is acupuncture safe?
If performed by a qualified practitioner, yes. Registered acupuncturists
know the human anatomy well and insert needles in a safe fashion. The
instruments used to penetrate the skin are pre-sterilized, disposed after a
single use. The practitioner is well aware of the concern over infectious
diseases and takes every measure to ensure cleanliness, practices “clean needle
technique.”
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23. Who is
liable if anything goes wrong?
Responsibility for injury lies with Onsite Therapy.
We are regulated health professionals governed by The Ministry of Health
and as such are required to be insured against misconduct in the amount of 5
million dollars in aggregate per year. Onsite Therapy has taken out an
additional Commercial General Liability insurance policy of another 5 million
dollars in aggregate per year to protect against slip and fall type claims and
to protect the claimant should any legal claims be made.
Onsite therapy has professional liability insurance
and commercial general liability insurance coverage to protect against any
claims made by parties seeking to cover health care and other costs caused by
misconduct or accidents. Our coverage goes above the minimum coverage
policies to make sure that the need of claimants will be taken care of should
any such incident arise.
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24. Will you
share my personal health information with my spouse or other family members?
No. We are sworn to confidentiality under law.
All data collected will remain private. We will not
disclose any illnesses you may or may not have. All conversations with the therapist are
private and will be protected unless you give us permission, in writing, to share your information with family or other health professionals.
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25. How is my personal contact and health information
being protected?
All client information will be filed in accordance with the Personal
Health Information Protection Act, 2004 and Personal Protection and
Electronic Documents Act, 2000. Health information will be stored
electronically and uses the same security that is found in the Canadian banking
industry. Registered Massage Therapists
and Registered Acupuncturists are required by their regulatory body to maintain
confidentiality in respect to personal health information such as ongoing
client health information.
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26. What is
your cancellation policy?
Please notify us at least 24 hours before the
scheduled event - No Charge.
Less than 24 hours of a scheduled event - Charged in full
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